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Accessing Your Mental Health and Substance Abuse Services...
Your coverage for mental health and substance abuse services is coordinated through Carolina Behavioral Health Alliance, LLC. If you or a covered family member are seeking professional help or information on mental health or substance abuse issues, contact CBHA for a confidential assessment and triage. We want to make certain that you receive high quality care in a timely manner. Our licensed case managers can help direct you to an in-network provider and assist you in obtaining the care you need.
All intensive levels of treatment (including inpatient, partial hospitalization or intensive outpatient programs) must be pre-authorized by CBHA. Please present your insurance card to the treating facility and a representative of the facility will obtain authorization by calling the toll-free number listed on your card for mental health and substance abuse services.
Certain outpatient procedures may require prior authorization. Check your benefits or call the toll free number on your health plan card for mental health and substance abuse service to get information. If you seek treatment with a provider that is not in the CBHA network, pre-authorization may be required for a limited number of procedures. If you have questions as to whether or not you have out of network benefits, please call CBHA before seeing the provider.
If you have questions regarding your behavioral health benefits, please call a CBHA customer service representative at 1-800-475-7900.