Enrollees Providers Employers Brokers Health and Wellness
Eployer Benfits at Carolina Behavioral Health Alliance

Telephone Contacts

For pre certification, eligibility or benefit information phone: 1-800-475-7900 or locally at (336) 499-4000

For claims fax: 1-888-908-7140

For electronic claims Payer ID 56215

For professional relations, claims questions and filing information
complaints, grievances and appeals  phone: 1-800-475-7900

The toll free line is answered by a person and is staffed after hours for emergencies. Routine authorizations and questions are addressed during normal business hours.

Mailing Address

 All claims and correspondence should be mailed to:             

PO Box 571137
Winston Salem, NC 27157-1137

Email Address



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